buaya89Frequently Asked Questions

• A valid government-issued identity document (such as a national ID card, passport, or driver's license) with your full name, date of birth, and photo;
• A current proof of address (such as a utility bill, bank statement, or official letter from your local administration) showing your name and address;
• A clear photo of yourself holding your identity document, taken within the last 90 days.

Upload these documents through the buaya89 app or website during account setup. Our verification team reviews submissions within one business day. If you live in Jakarta, Surabaya, Bandung, or Medan and have questions about acceptable documents, contact our support team — they can advise on regional variations.

Withdrawal requests on buaya89 are processed as follows:

• E-wallet withdrawal (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet): Typically approved and sent within hours. Your wallet receives the funds within minutes after processing.
• Bank transfer (mobile banking, local payment, online payment, e-wallet): Requests are reviewed within one business day. Funds appear in your bank account within one to two business days depending on your bank.

Processing times may be longer during bank holidays (such as Idul Fitri or Idul Adha) or if additional verification is needed. Once your withdrawal is approved, you will receive a confirmation through the app. If your request remains pending after the stated time window, contact support.

Yes, buaya89 offers demo mode for many slot games and some live-dealer tables. Demo mode lets you explore game rules and features without depositing real money. To access demo mode:

• Open a game from our library and look for a "Demo" or "Play Free" button.
• Demo balance is fictional and resets when you close the game — no real money is wagered.
• Demo does not earn real winnings, and demo balance cannot be converted to real funds.

Demo mode is a learning tool. Once you are ready to wager, you can switch to real-money mode by making a deposit. Demo is available for most slots (such as Aviator, Sweet Bonanza, Gates of Olympus, and Mahjong Ways) and select live games.

To apply a promotion code on buaya89:

• During account registration, look for a field labeled "Promotion code" or "Referral code" near the end of the form.
• Enter the code exactly as provided (codes are case-sensitive).
• Complete your account setup and make your first deposit to activate any welcome offer tied to the code.

If you already have a buaya89 account, promotion codes cannot be applied retroactively. Some codes expire on specific dates, so check the terms of your code before entering it. If your code does not work, take a screenshot and contact our support team — they can manually verify and apply the offer if it is valid.

If you believe your buaya89 account has been compromised or accessed without your permission:

• Change your password immediately through the login page (use "Forgot password?" if needed).
• Contact our support team right away through the app or website and report the suspicious activity.
• Review your transaction history and report any unauthorised withdrawals or deposits.
• Do not share your username, password, or one-time password (OTP) with anyonebuaya89 staff will never ask for these.

Our security team will investigate and, if fraud is confirmed, may reverse unauthorised transactions or restore your account. Enable two-factor authentication (if available) to add an extra layer of protection to your account.

buaya89 support is available 24/7 through multiple channels:

• In-app support: Open the buaya89 app, go to "Support" or "Help", and send a message. Our team typically responds within two to four hours.
• Email: Send your question or concern to our support email address (listed in the app under "Contact Us").
• Live chat: Available in the app and on the website during extended hours.

When you contact us, include your username and a clear description of your issue. If it is a payment matter, describe the transaction date, method (mobile banking, local payment, online payment, etc.), and amount. The more details you provide, the faster we can help.

buaya89 services are available only in jurisdictions where online gaming and sports betting are lawful. We do not offer our services in regions where these activities are prohibited by law. Regulatory status varies by country and region and can change over time.

Before opening a buaya89 account, verify that our services are legal in your jurisdiction. Users are responsible for confirming that access to and use of buaya89 comply with the laws of their own location. If you are uncertain, consult with a local legal authority or advisor. For full details, review our Legal Notice and Terms of Use.

buaya89 does not charge fees on deposits or withdrawals. However, your payment provider may have its own fees or processing requirements:

• E-wallet deposits (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking): No fee from buaya89. Your e-wallet provider may charge a small fee depending on your account type.
• Bank transfer deposits (local payment, online payment, e-wallet, mobile banking): Bank transfer fees vary by institution and transfer size. Check with your bank for details.
• Withdrawals: buaya89 does not charge fees. Your payment processor or bank may apply a fee when receiving funds.

All fees charged are by third parties (your bank or e-wallet provider), not by buaya89. You can see the final amount you will receive before confirming a withdrawal.

Football betting on buaya89 covers major leagues and tournaments such as Liga 1, Piala AFF, Champions League, and Premier League. Common market types include:

• Match winner: Predict which team wins or if the match ends in a draw.
• Total goals: Wager on whether the total goals scored is above or below a given line.
• Both teams to score: Bet on whether both teams score at least one goal each.
• Asian handicap: A form of spread betting that removes draw outcomes.

Each market has its own odds and rules, which are displayed before you place your wager. Review the match details, team form, and market terms. Past results do not predict future outcomes, and there is no guaranteed outcome in any match.

Live-dealer tables on buaya89 stream real dealers and real cards from multi-camera studios. Common games include blackjack, roulette, baccarat, and Dragon Tiger. To play:

• Open a live game from the buaya89 lobby.
• Place your wager using the on-screen betting buttons.
• The dealer executes the game in real time — you watch via video stream.
• Outcomes are determined by real cards or spins, not by software.

Live tables operate during set hours. Check the table schedule in the app. Each table has a minimum and maximum bet, shown before you join. Game rules (such as blackjack hitting rules or roulette payout odds) are available on each table's info page.

buaya89 offers a wide selection of slot games, including:

• Aviator: A crash-style game where you cash out before the multiplier crashes.
• Sweet Bonanza: A cluster-pay slot with free spins and high volatility.
• Gates of Olympus: A mythology-themed slot with bonus multipliers.
• Fortune Tiger: An Asian-themed game with wilds and scatter bonuses.
• Mahjong Ways: A tile-based slot with expanding reels and free-spin features.

Each game has unique rules, volatility, and return rates. Demo mode is available for most slots so you can learn the game before wagering real money. Slot outcomes are determined by a random number generator (RNG) — each spin is independent, and past results do not affect future spins.

To protect your buaya89 account:

• Use a strong password: Combine uppercase, lowercase, numbers, and symbols. Do not reuse passwords from other sites.
• Never share your credentials: buaya89 staff will never ask for your password, OTP, or full account details.
• Log out after each session, especially on shared devices.
• Keep your email and mobile number current so you can recover your account if needed.
• Review your transaction history regularly and report suspicious activity immediately.

If you suspect unauthorised access, change your password and contact support right away. Enable two-factor authentication if available for extra security.

buaya89 protects your personal and financial information according to industry-standard security practices. Our Privacy Policy explains:

• What data we collect (name, email, address, payment details);
• How we use it (account verification, payment processing, legal compliance);
• Who has access (buaya89 staff, payment processors, regulators if legally required);
• How long we keep it (typically as long as your account is active and for legal retention periods afterward).

We do not sell or share your data with third parties for marketing. For full details, read our Privacy Policy on the buaya89 website.